01
Customer writes
A request arrives through website chat or another supported customer channel.
Interactive LIDH Experience
Experience LIDH from the customer side and the employee side.
Send real messages through the interactive experience, watch LIDH understand the request and retrieve fictional business context, then see how the same operating model supports an employee when human action is needed.
No account required. Use a suggested prompt or write your own message.
The interaction is live, while the company environment and business data are fictional. No real customer account, order system, courier service or calendar is connected to this public experience.
One request, one connected flow
Follow a customer message through LIDH.
The customer sees one conversation. Behind it, LIDH connects intent, approved information, business systems and your team.
02
LIDH understands
The request is classified, language and context are understood, and the correct workflow is selected.
03
Approved context is retrieved
LIDH uses company knowledge or connected systems when the request requires current business information.
04
Answer, action or human handoff
Routine cases continue automatically. Cases requiring judgment or approval are transferred with context to an employee.
Interactive customer experience
Write to LIDH like a real customer.
Choose a scenario, use a quick prompt or write your own request. The operational panel shows what LIDH detected, which source was used and whether a human handoff is required.
Try this scenario
Commerce
Sample Commerce
- Where is order LC-2048?
- Which auctions end today?
Try this scenario
Appointments
Sample Services
- I need an appointment tomorrow.
- Is 17:00 available?
Try this scenario
Human Handoff
Sample Support
- I was charged twice.
- I want to speak to a person.
Choose the matching scenario tab in the experience below and use one of the suggested prompts — or simply write naturally.
Interactive LIDH Experience
LIDH Connect
Quick prompts
This is an interactive product experience using a fictional sample environment. It is not connected to real customer data.
Operational intelligence
- Detected intent
- Waiting for the first message
- Detected language
- EN
- Confidence
- None
- Retrieved source
- None
- Collected information
- None
- Missing information
- None
- Proposed action
- None
- Automation status
- Active
- Handoff status
- Not required
Tip: try the Human Handoff scenario and ask for an employee. You can see automation pause and the case move toward a human workflow.
One system. Every conversation.
Webchat, WhatsApp, Instagram, Messenger or email — LIDH Connect brings customer requests, LIDH Brain answers and human handoffs together in one place.
- Customer
- Channel
- LIDH Brain
- Business knowledge
- Employee when needed
Webchat
Experience LIDH directly on a website.
Now switch perspective. The employee preview shows the operational side around the conversation: inbox, handoffs, orders, knowledge and connected systems.
Employee workspace preview
See what your team sees when LIDH hands over.
Explore an illustrative LIDH employee workspace showing conversations, human handovers, orders, knowledge, integrations and the wider operating model around them.
Interactive product preview with fictional sample data. No real customer, employee or company data is shown.
Customer channels
Website
WhatsApp
Instagram
Messenger
E-Mail
ViberAdd-on
LIDH Brain
Understands requests, retrieves approved data, routes workflows and hands conversations to people when needed.
Live
Business systems
Sample business knowledge base
Shopify
CRM / ERPEnterprise
API / WebhooksEnterprise
The animated connections illustrate the operating flow: customer channels feed LIDH Brain, approved knowledge and connected systems provide context, and employees remain in control when human action is required.
Sample Commerce Workspace
Fictional sample workspace
LivePreview
Inbox
Customer conversations from supported channels in one shared workspace.
Conversations
1,284
AI resolved
84%
Open cases
4
Connections
7
Arta K.
LIDH active
Customer
I want to speak to a person.
LIDH
I understand. I have paused the automated conversation and transferred the full context to an employee, who will continue from here.
Employee
Hello, I have taken over the conversation and will help you from here.
Write employee reply…
This is an illustrative interface preview. Available modules, channels, integrations, analytics and automation functions depend on the selected LIDH plan and the systems connected for each customer.
Bring LIDH to your business.
Connect LIDH with your customer channels, business information and operational systems through a tailored paid implementation.