Answer with approved business knowledge
Use website content, policies, product information, service descriptions, documents and structured company data to provide relevant answers.
AI customer operations platform
Turn every customer conversation into action.
LIDH Connect unifies customer conversations, business knowledge, live operational data and human teams in one intelligent platform.
Answer questions, retrieve approved information, organize requests and transfer important conversations to the right employee.
Test the interactive AI experience instantly using fictional sample data. No account or installation required.
Customer channels
- Website Chat
- Messenger
- Viber
LIDH Intelligence Layer
- 1Understand
- 2Retrieve
- 3Decide
- 4Act
- 5Escalate
Business systems and actions
- Knowledge
- Products
- Orders
- Shipping
- Appointments
- Human Team
One intelligent layer between every conversation and every business system.
Customer questions arrive through different channels. The answers live across websites, shop systems, inboxes, calendars, order tools and employee knowledge. LIDH Connect brings these elements together through one controlled platform.
Before LIDH
- Disconnected channels
- Scattered information
- Repeated questions
- Manual searching
- Missed messages
- Incomplete enquiries
With LIDH
- Unified conversations
- Approved knowledge
- Live operational data
- Structured workflows
- Human escalation
- Clear oversight
More than automated replies.
LIDH Connect combines knowledge, live data, workflows and human control.
Retrieve live operational information
Connect approved systems to retrieve current product, auction, order, payment, shipping and availability information.
Organize complete customer requests
Collect the information required for appointments, reservations, enquiries, returns and service requests.
Transfer conversations with context
When human judgment is required, pause automation and send the full conversation, summary and collected details to an employee.
Operate across customer channels
Use one intelligent platform across website messaging, social channels, email and supported communication services.
Maintain operational control
Monitor conversations, usage, integrations, costs, handoffs, permissions and service status from one central system.
Interactive AI Experience
See how LIDH turns conversations into actions.
Explore a fictional business environment and see how LIDH Connect understands requests, retrieves relevant information, organizes workflows and transfers important cases to an employee.
Fictional sample environment
Interactive AI Experience
Sample Commerce
Quick prompts
This is an interactive product experience using a fictional sample environment. It is not connected to real customer data.
Operational intelligence
- Detected intent
- Waiting for the first message
- Detected language
- EN
- Confidence
- None
- Retrieved source
- None
- Collected information
- None
- Missing information
- None
- Proposed action
- None
- Automation status
- Active
- Handoff status
- Not required
Commerce
Connect conversations with products, orders and deliveries.
LIDH Connect is designed to help commerce teams answer customer questions using approved business information and current operational data.
- Product discovery
- Product availability
- Auction status
- Current bids
- Auction closing times
- Order verification
- Payment-status questions
- Shipment tracking
- Return requests
- Complaint escalation
Service Businesses
Turn incomplete enquiries into complete requests.
The platform collects the service, preferred date, time, customer details and special requirements before involving an employee.
- 01Customer request
- 02Intent recognized
- 03Missing information collected
- 04Request summarized
- 05Employee notified
- 06Employee confirms or takes over
Security
AI when it is useful. People when they are needed.
Businesses define what the platform may answer, which actions require approval and when an employee must take over.
AI pausedConversation transferredContext attachedEmployee notified
Handoff triggers
- Customer explicitly requests a person
- Payment dispute
- Refund request
- Complaint
- Legal or regulatory question
- Sensitive personal information
- Low confidence
- Incomplete business data
- High-value request
- Business-defined escalation rule
Connect once. Improve every conversation.
- 1
Connect communication channels
Bring supported customer channels into one controlled system.
- 2
Connect knowledge and business systems
Add approved website content, documents, products, orders, calendars and custom APIs.
- 3
Define rules and responsibilities
Choose what the platform may answer, what it may retrieve and when an employee must approve or take over.
- 4
Monitor and improve
Review conversation quality, handoffs, usage, system health and operational performance.
Built for businesses with complex customer conversations.
Commerce and Auctions
Answer questions about products, auctions, orders, payments and deliveries using approved business data.
Appointments and Services
Collect complete appointment and service requests before employee confirmation.
Hospitality
Handle common questions, collect reservation details and transfer special cases.
Automotive Services
Collect vehicle information, service requirements and preferred appointment times.
Professional Services
Qualify enquiries, collect required details and route complete cases to the correct employee.
Customer Support Teams
Reduce repetitive searching while keeping employees in control of sensitive decisions.
Questions about the platform.
Connect every conversation to the right next step.
Show us how your business currently handles customer messages, information requests and operational questions. We will help identify what can be automated, which systems can be connected and where employees should remain in control.