Answer with approved business knowledge
Use website content, policies, product information, service descriptions, documents and structured company data to provide relevant answers.
AI customer service connected to your business
One intelligent customer service layer for every channel, system and team.
LIDH Connect answers customers with approved company knowledge and live business data, runs operational workflows and hands over to your team when human judgment is needed.
Website chat, WhatsApp, Instagram, Messenger and email in one workspace — with Shopify, APIs and custom systems connected behind the conversation.
Test the interactive LIDH experience instantly using fictional sample data. No account or installation required.
Approved knowledgeLive operational dataStructured workflowsHuman escalation
Customer channels
Website Chat
WhatsApp
Instagram
Messenger
Email
Viber BusinessAvailable from BUSINESS
+ €199
LIDH Intelligence Layer
LIDH Brain
- 1Understand
- 2Retrieve
- 3Decide
- 4Act
- 5Escalate
A message arrives, the intent is detected, approved information is retrieved, and the platform answers or transfers to an employee.
Business systems and actions
Knowledge
Products
Orders
Shipping
Appointments
Human Team
ShopifyAPI / WebhooksCRM / ERP
Your customers should not have to know where the answer lives.
LIDH brings channels, knowledge, commerce data and employees together so every conversation can move to the right answer, action or human handover.
Before LIDH
- Disconnected channels
- Scattered information
- Repeated questions
- Manual searching
- Missed messages
- Incomplete enquiries
With LIDH
- Unified conversations
- Approved knowledge
- Live operational data
- Structured workflows
- Human escalation
- Clear oversight
One system. Every conversation.
Webchat, WhatsApp, Instagram, Messenger or email — LIDH Connect brings customer requests, LIDH Brain answers and human handoffs together in one place.
- Customer
- Channel
- LIDH Brain
- Business knowledge
- Employee when needed
Webchat
Experience LIDH directly on a website.
Everything needed between a message and the right next step.
LIDH does more than generate text: it understands the request, retrieves approved context, follows your rules and involves employees when required.
Retrieve live operational information
Connect approved systems to retrieve current product, auction, order, payment, shipping and availability information.
Organize complete customer requests
Collect the information required for appointments, reservations, enquiries, returns and service requests.
Transfer conversations with context
When human judgment is required, pause automation and send the full conversation, summary and collected details to an employee.
Operate across customer channels
Use one intelligent platform across website messaging, social channels, email and supported communication services.
Maintain operational control
Monitor conversations, usage, integrations, costs, handoffs, permissions and service status from one central system.
Commerce
From product question to order workflow — in the same conversation.
Connect an existing Shopify store or other approved commerce systems so LIDH can answer with current product and order context instead of generic chatbot knowledge.
- Product discovery
- Product availability
- Auction status
- Current bids
- Auction closing times
- Order verification
Service Businesses
Collect complete requests before your team has to touch them.
LIDH asks for missing service, date, time and customer details, summarizes the request and routes it to the right person.
- 01Customer request
- 02Intent recognized
- 03Missing information collected
- 04Request summarized
- 05Employee notified
- 06Employee confirms or takes over
Security
Automation stays useful because your team stays in control.
You define what LIDH may answer or automate, what requires approval and exactly when the AI pauses for an employee.
LIDH Brain pausedConversation transferredContext attachedEmployee notified
Handoff triggers
- Customer explicitly requests a person
- Payment dispute
- Refund request
- Complaint
- Legal or regulatory question
- Sensitive personal information
- Low confidence
- Incomplete business data
- High-value request
- Business-defined escalation rule
Employee workspace preview
See what your team sees when LIDH hands over.
Explore an illustrative LIDH employee workspace showing conversations, human handovers, orders, knowledge, integrations and the wider operating model around them.
Interactive LIDH Experience
Try LIDH from the customer side.
Use a fictional environment to test how LIDH answers, uses business data, structures requests and hands conversations to employees.
Fictional sample environment
Interactive LIDH Experience
LIDH Connect
Quick prompts
This is an interactive product experience using a fictional sample environment. It is not connected to real customer data.
Operational intelligence
- Detected intent
- Waiting for the first message
- Detected language
- EN
- Confidence
- None
- Retrieved source
- None
- Collected information
- None
- Missing information
- None
- Proposed action
- None
- Automation status
- Active
- Handoff status
- Not required
From setup to daily operation in four clear steps.
- 1
Connect communication channels
Bring supported customer channels into one controlled system.
- 2
Connect knowledge and business systems
Add approved website content, documents, products, orders, calendars and custom APIs.
- 3
Define rules and responsibilities
Choose what the platform may answer, what it may retrieve and when an employee must approve or take over.
- 4
Monitor and improve
Review conversation quality, handoffs, usage, system health and operational performance.
For businesses where customer service means more than answering questions.
Commerce and Auctions
Answer questions about products, auctions, orders, payments and deliveries using approved business data.
Appointments and Services
Collect complete appointment and service requests before employee confirmation.
Hospitality
Handle common questions, collect reservation details and transfer special cases.
Automotive Services
Collect vehicle information, service requirements and preferred appointment times.
Professional Services
Qualify enquiries, collect required details and route complete cases to the correct employee.
Customer Support Teams
Reduce repetitive searching while keeping employees in control of sensitive decisions.
Frequently asked questions about LIDH Connect.
See where LIDH can remove work from your customer service.
Tell us which channels, systems and recurring requests your team handles today. We will map what LIDH can answer, automate or route to employees and recommend the right package and integration scope.