Unified customer conversations
Bring supported messaging channels into a single conversation layer with consistent context and history.
Platform
One intelligent layer across customer communication and business operations.
LIDH Connect combines conversations, approved knowledge, live data, workflow logic and human employees in one controlled platform.
Unified customer conversationsBusiness knowledgeLive operational dataWorkflow orchestrationHuman handoff
Product architecture
LIDH Connect combines conversations, approved knowledge, live data, workflow logic and human employees in one controlled platform.
Customer channels
Website Chat
WhatsApp
Instagram
Messenger
Email
Viber BusinessAvailable from BUSINESS
+ €199
LIDH Intelligence Layer
LIDH Brain
- 1Understand
- 2Retrieve
- 3Decide
- 4Act
- 5Escalate
A message arrives, the intent is detected, approved information is retrieved, and the platform answers or transfers to an employee.
Business systems and actions
Knowledge
Products
Orders
Shipping
Appointments
Human Team
ShopifyAPI / WebhooksCRM / ERP
Business knowledge
Approved website content, documents, policies and structured information become a controlled knowledge source.
Live operational data
Connected systems can be queried for current product, order, payment, shipping and availability information.
Workflow orchestration
Requests are structured into complete cases with the information an employee or system needs to act.
Human handoff
Automation pauses and the full conversation context is transferred whenever human judgment is required.
Multilingual communication
The conversation layer is designed for customers who write in different languages.
Administrative control
Workspaces, roles, permissions and escalation rules are defined by the business.
Integration monitoring
Connection health and integration errors are visible instead of silently failing.
Usage and cost visibility
Conversation volume, automation share and LIDH Brain usage cost can be monitored centrally.
Custom APIs & Webhooks
LIDH can be extended with approved custom APIs, webhooks and business-specific workflow connections after technical review.
Security
Automation stays useful because your team stays in control.
You define what LIDH may answer or automate, what requires approval and exactly when the AI pauses for an employee.
LIDH Brain pausedConversation transferredContext attachedEmployee notified
Handoff triggers
- Customer explicitly requests a person
- Payment dispute
- Refund request
- Complaint
- Legal or regulatory question
- Sensitive personal information
- Low confidence
- Incomplete business data
- High-value request
- Business-defined escalation rule
Employee workspace preview
See what your team sees when LIDH hands over.
Explore an illustrative LIDH employee workspace showing conversations, human handovers, orders, knowledge, integrations and the wider operating model around them.
See where LIDH can remove work from your customer service.
Tell us which channels, systems and recurring requests your team handles today. We will map what LIDH can answer, automate or route to employees and recommend the right package and integration scope.