Unified customer conversations
Bring supported messaging channels into a single conversation layer with consistent context and history.
Platform
One intelligent layer across customer communication and business operations.
LIDH Connect combines conversations, approved knowledge, live data, workflow logic and human employees in one controlled platform.
Business knowledge
Approved website content, documents, policies and structured information become a controlled knowledge source.
Live operational data
Connected systems can be queried for current product, order, payment, shipping and availability information.
Workflow orchestration
Requests are structured into complete cases with the information an employee or system needs to act.
Human handoff
Automation pauses and the full conversation context is transferred whenever human judgment is required.
Multilingual communication
The conversation layer is designed for customers who write in different languages.
Administrative control
Workspaces, roles, permissions and escalation rules are defined by the business.
Integration monitoring
Connection health and integration errors are visible instead of silently failing.
Usage and cost visibility
Conversation volume, automation share and AI cost can be monitored centrally.
Future API capabilities
The architecture is prepared for custom endpoints and business-specific workflow extensions.
Interactive AI Experience
Product architecture
- 01Customer Channels
- 02LIDH Conversation Layer
- 03Knowledge and Data Retrieval
- 04Workflow Decision
- 05Automated Response or Human Team
One intelligent layer across customer communication and business operations.
LIDH Connect combines conversations, approved knowledge, live data, workflow logic and human employees in one controlled platform.