Available
Website chat
Add LIDH to an existing website and support customers with company knowledge, operational workflows and human handoff.
Integrations
Connect the systems behind your business.
Connect the customer channels and business systems your company already uses. LIDH brings conversations, approved knowledge, operational data and employees into one coordinated workflow.
Customer channels
Website chat
WhatsApp
Instagram
Facebook Messenger
Email / Gmail
LIDH Intelligence Layer
LIDH Brain
- 1Understand
- 2Retrieve
- 3Decide
- 4Act
- 5Escalate
You define what LIDH may answer or automate, what requires approval and exactly when the AI pauses for an employee.
Business systems and actions
ShopifyAvailable
API / WebhooksCustom systems
CRM / ERPCustom systems
OMS / WMS / HelpdeskCustom systems
Custom BackendCustom systems
Standard integrations marked as available are part of the product. Custom CRM, ERP, backend and API connections are technically reviewed before implementation. Viber is available from BUSINESS as a separate add-on module.
Communication
Connect the customer channels and business systems your company already uses. LIDH brings conversations, approved knowledge, operational data and employees into one coordinated workflow.
Available
Handle customer enquiries through WhatsApp, answer automatically and transfer the complete context to employees whenever needed.
Available
Handle Instagram DMs with LIDH and manage them alongside your other customer channels in one central inbox.
Available
Facebook Messenger
Connect an existing Facebook Page to LIDH, process Messenger conversations automatically and hand them over to employees when required.
Available
Email / Gmail
Recognize and answer customer emails and manage them together with website and messaging conversations in one workspace.
Available
Shopify
Connect an existing Shopify store so LIDH can use product, order and shipping information inside customer workflows.
Operations
Custom systems
Custom API and internal system integrations can be evaluated based on available access, security requirements and technical capabilities.
API / Webhooks
Custom API and internal system integrations can be evaluated based on available access, security requirements and technical capabilities.
CRM / ERP
Custom API and internal system integrations can be evaluated based on available access, security requirements and technical capabilities.
OMS / WMS / Helpdesk
Custom API and internal system integrations can be evaluated based on available access, security requirements and technical capabilities.
Custom Backend
Custom API and internal system integrations can be evaluated based on available access, security requirements and technical capabilities.
Available from BUSINESSOn request
Viber
Extend LIDH Connect with Viber as an additional customer communication channel. The module is designed for the same intelligent support workflow as WhatsApp — LIDH Brain replies, company knowledge, one central inbox and human handoff.
LIDH Brain repliesCompany knowledgeHuman handoffCentral inbox
See where LIDH can remove work from your customer service.
Tell us which channels, systems and recurring requests your team handles today. We will map what LIDH can answer, automate or route to employees and recommend the right package and integration scope.
Questions? Write to us at info@lidhconnect.com