Workspace separation
Each customer workspace is designed to remain isolated from every other workspace.
Security
Automation without surrendering control.
LIDH Connect is designed around workspace separation, explicit permissions and human approval for sensitive decisions.
Workspace separation
Each customer workspace is designed to remain isolated from every other workspace.
Secure integration credentials
Integration credentials are built to be stored server-side and never exposed to the browser.
Human approval
Sensitive actions can be configured to require explicit employee approval.
System monitoring
Integration errors and service status are built to be visible rather than silent.
Secure integration credentials
Integration credentials are built to be stored server-side and never exposed to the browser.
Role-based permissions
Employee roles can be configured to determine who may view conversations and take actions.
Human approval
Sensitive actions can be configured to require explicit employee approval.
Conversation history
Conversations remain reviewable so decisions can be verified later.
Operational traceability
Conversation history, handoffs and workflow states remain reviewable so teams can understand what happened and where human action was required.
Data minimization
The platform is designed to collect only the information a request requires.
System monitoring
Integration errors and service status are built to be visible rather than silent.
Controlled escalation
When a workflow cannot continue safely or human judgment is required, automation can stop and route the case for review.
Customer-defined rules
Businesses define what may be answered, retrieved and automated.
What the platform should not do
Invent missing business information
Expose another workspace's data
Reveal API credentials
Continue after a required handoff
Make sensitive financial decisions without approval
Confirm actions that require employee authorization
Present uncertain information as fact
This page describes LIDH product controls and design principles. Availability can depend on the selected plan and customer-specific implementation. No certification or compliance status is claimed unless it has been explicitly verified.
See where LIDH can remove work from your customer service.
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