Products and availability
Answer product questions from approved catalogue information instead of manual lookups.
Commerce
Customer conversations connected to commerce operations.
Designed for commerce and auction businesses whose customers ask about products, bids, orders, payments and deliveries.
Auctions and bids
Share current bid information, auction status and closing times from connected auction systems.
Orders and payments
Verify the customer, confirm order status and answer payment-status questions with controlled data.
Shipping and tracking
Return the latest shipment event and tracking reference from connected courier systems.
Returns and complaints
Collect the required return details and escalate complaints to an employee with full context.
Employee escalation
Financial, sensitive and high-value cases move to a person with a prepared summary.
Discuss a Commerce Integration
Designed for commerce and auction businesses whose customers ask about products, bids, orders, payments and deliveries.